What data is required
The personal details we collect from you includes your name, telephone number, email address and if you have a technical service with us we also keep details of your skin tests and the history of the products used on your hair.
Why we need it
The reasons we collect this information is to be able to book appointments, contact you with appointment reminders via text or email or to contact you to amend/cancel or move an appointment.
What we do with your data
We do not share your data with any third parties unless ordered to do so by law – for example, by court order, or to prevent fraud or other crime.
How long we keep your data
We will only retain your personal data for as long as:
- It is needed for purposes set out in this document and if you have not visited the salon for over a year.
- Record cards contacting details of technical services and skin tests will be kept on file for 2 years for insurance purposes
Children’s privacy protection
We do offer cutting services to under 18-year-olds but we only hold the name of the child and age for booking purposes – the child’s parent/guardian will be required to give signed consent for this and we will use the parent or guardians contact details.
Where the data is processed and stored
All technical and legal safeguards are in place to protect your data
How we protect your data and keep it secure
We are committed to doing all we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data
You have the right to request:
- Information about how your personal data is processed
- A copy of your personal data
- That anything inaccurate in your personal data is corrected immediately
You can also:
- Raise an objection about how your personal data is processed
- Request that your personal data is erased if there is no justification for it
- Ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests please get in touch with our Data Protection Officer
Changes to this policy
Contact us or make a complaint
Contact our Data Protection Officer (DPO) if you:
- Have any questions about anything in this document
- Think that your personal data has been misused or mishandled
You can also make a complaint to the Information Commissioner, who is an independent regulator
Information Commissions Officer – Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF or Casework@ico.org.uk